CLOUD CONTACT CENTER SOLUTION

Powerful | Scalable | Affordable

C2XCEL is your Cloud Contact Center Technology Advisor.

Scalable Contact Center Solutions for Affordable Pay As You Go Solutions for Inbound, Outbound, Blended, Multichannel, and More.

 

CONTACT CENTER as a SERVICE

Contact Routing

Complete contact routing and blended dialer for IB/OB

  • ACD
  • IVR
  • CTI
  • Email, Chat, & SMS
  • Speech Recognition
  • Dialer (Predictive, Progressive, Preview)

Workforce Optimization

Full suite of solutions to increase agent productivity and efficiency

  • eLearning
  • Survey
  • Recording
  • Quality Management
  • Performance Management
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Telecommunications

Carrier-grade network offering low-cost redundant call handling options

  • TDM
  • VoIP
  • Toll Free
  • Local DID
  • SIP
  • MPLS

PBX

Full-featured business phone solution

  • Business Phone Systems -Cloud/Desk
  • Unified Communications/ Messaging
  • Video/Audio Conferencing
  • Mobile Communications/Apps
  • Integrates with CRMs
  • Business Presence

WHY CHOOSE A CLOUD CONTACT CENTER SOLUTION?

  • Simplifies Complex Environments
    • Supports multiple locations and at-home agents
    • Ensures conformity across staff /locations
    • Support for blended environments (inbound/outbound)
  • Easy to Upgrade
    • Replaces aging and outdated equipment
    • Deploy additional contact channels (e.g. chat & email) easily
  • Highly Scalable
    • Start with 5 seats and grow to 5000 seats without hassle
    • Expand for seasonal business growth as needed
    • Rapid deployment time
    • Ideal for Contact Centers with high growth rates
  • Fits Most Budgets
    • CapEx vs. Opex
    • Pay-as-you-go-model
    • Reduces call handling and agent idle times
  • Improve Reliability
    • Better service/uptime as compared to premise based systems
    • Complete disaster recovery plan in place to ensure reliability and availability

For more information, please contact us today.

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